Waiting a week or more to hear from a support rep is unconscionable. My point is that after six days without a response from Western Digital support, I no longer recommend WD products. Managing its files through a web browser is awkward, to say the least. Still, I got the device because it behaves like a directly connected storage device on my Mac, displaying an icon on my desktop as though it were a USB or Thunderbolt drive. It’s inconvenient, but I can see and download my files when necessary. To be fair, while I can’t log and mount an icon for my My Cloud Home device on the desktop, I can access my files via a web browser or IOS app. It’s been six days since I could access my files from the desktop, and I’m still awaiting a response. I received an automated reply that they would escalate my case and follow up as soon as possible. Waiting for Support for Six DaysĪfter four days without a response, I submitted a second support ticket and asked to escalate my issue. When I was still unable to connect to my My Cloud Home after 24 hours, I contacted WD support and explained that my network-attached storage device is worthless if it’s unable to connect to their (Western Digital’s) servers. My internet connection worked flawlessly for everything except my My Cloud Home, so I tried again.

Check your internet connection and try again.” Last week when I attempted to log in, instead of mounting its icon on my desktop, I received an error message: “My Cloud is having trouble connecting to the server. It was annoying, but I was always able to log in and access my files. Its icon, which had appeared on my desktop for months at a time without intervention, began disappearing and requiring me to log in manually. It performed well for the first couple of years before becoming less and less reliable. I recommended it without hesitation and have used it for personal network storage ever since. I was impressed by the then-new My Cloud Home, which was reasonably-priced, easier-than-others to configure and use, and surprisingly full-featured for its price (starting at $159 for a 2TB model).

Wd my cloud desktop app.